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Fair and simple
Returns and refunds
We want every order to arrive right. If something is wrong, tell us quickly and we will sort it out.
Damaged, defective or wrong items
Please check your shipment on delivery. If a product arrives damaged, defective or different from what was confirmed on your order, inform us within 48 hours of delivery with photos of the product, packaging and invoice.
Once verified, we will arrange a replacement or a refund for the affected item.
What cannot be returned
Products made, cut or configured to your specification (custom nozzles, cut gasket sheets, built-to-order panels and systems).
Items that have been installed, used, or damaged by incorrect installation, wrong voltage or misuse.
Consumables and chemicals once opened, and products without their original packaging and accessories.
Warranty claims
Products covered by a manufacturer or brand warranty are handled according to that warranty’s terms. Contact us with the invoice number and a description of the fault and we will guide you through the claim.
Refunds
Approved refunds are made to the original payment method or by bank transfer for offline orders, normally within 7–10 working days after we receive and inspect the returned item.
Cancellations
Orders for stock items can be cancelled before dispatch. Orders for imported, special-order or custom items cannot be cancelled once confirmed with the supplier.
Contact
For any return or refund question, write to contact@ekasynergy.com or call/WhatsApp +91 94448 77783 with your order or invoice number.
Last updated: 03 November 2026